This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, NowOnyxPC, Manager at Now Onyx Punta Cana, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. People like Nelis are rare in the customer service industry and that woman deserves a raise!! Happy travels!!! They cooked the burgers on a flat griddle and the food was kept out all day. We have stayed at many resorts in the past and have certain expectations. Every room provides you with luxury amenities like a rainfall shower, cable TV, and a private balcony. All I can say is that the service at this hotel was impeccable!! Families with teens and tweens as well as couples and friends looking for a family-friendly vacation on a palm-studded beach will find 824 suites to choose from including connecting, Swim Up, Swim Out and Preferred Club Junior Suites, all of which provide luxurious amenities and a Jacuzzi … Now Onyx Punta Cana is your home, and we look forward to welcoming you back anytime.Best regards,Omar SaavedraHotel ManagerNow Onyx Punta Cana Resort & Spaosaavedra@nowresorts.com. The food at the different restaurants I ate was good. The all-new luxurious suites at Now Onyx offer pure pampering with 24-hour room service and a private terrace or balcony with a whirlpool. The property was well kept and the rooms were beautiful!! Review tags are currently only available for English language reviews. The Circus show was amazing but I felt that the other shows weren't as entertaining. Modern rooms.A huge beach with plenty of loungers and shade.The pools and gardens are kept to a very high standard. Escape to Now Onyx Punta Cana Located in Uvero Alto, the newly renovated Now Onyx Punta Cana is set on a remote, palm-studded beach. Now Onyx Punta Cana is for the adventurous amongst you. Nelis worked extremely hard day in and day out to provide my family the best service. We will share your remark with our Team and work to improve this aspect. They offered a cool towel, a drink and access to a food and bar area. David H. February 2, 2017. !Perfect people!! We usually don't like hanging out at the pools and prefer the beach but after having Nelis, we hung out at the pool and rented a private island for 4 days just so we could have her around. The food is better than most and the restaurants are very nice. Dear Marianne K,Thank you for staying with us and for your amazing review. I can honestly say that this resort fit our family perfectly! Room types may vary. Now Onyx Punta Cana is coming to a palm-studded beach in Punta Cana! It was a pleasure to host you and we look forward to welcoming you back anytime.Best regards,Omar SaavedraHotel ManagerNow Onyx Punta Cana Resort & Spaosaavedra@nowresorts.com. We stayed as preferred club members and had a swim out room and now realize that this is the only way to go. Total Con !!! The luxury continues across multiple gourmet à la carte and … Home; Caribbean; Dominican Republic; Now Onyx Punta Cana; My shortlist. Everyone went out of their way to make you happy. We usually don't like hanging out at the pools and prefer the beach but after having Nelis, we hung out at the pool and rented a private island for 4 days just so we could have her around. & Access to Breathless), Guest Room View; 10 - Now Onyx Punta Cana, Punta Cana, Preferred Club Jr. The food could use a little improvement, but it was still very good and we never went hungry. Ivelisse at the Prelude Bar was so sweet and remembered my drink order after the first round! At that resort, they offer differ selections like paella and other foods that they grill fresh on the beach. For lunch, there was a different special every day in addition to their regular menu. Also, for the buffet, there is no air conditioning as it’s open air, which is very hot. We were given $80.00 in vouchers to spend !!!!!! Perfectly set on a remote palm-studded beach, the luxurious accommodation and facilities at the Now Onyx Punta Cana offer its guests a lavish experience of limitless gourmet à la carte dining and top-shelf drinks as well as the many additional options available at the neighbouring … See 6,015 traveller reviews, 9,059 candid photos, and great deals for Now Onyx Punta Cana, ranked #16 of 152 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. We then had to match this with a FURTHER $20 of our own money to play. I was booked in a junior suite garden view, but was upgraded to a junior suite partial ocean view when I arrived. - See 5,963 traveller reviews, 8,223 candid photos, and great deals for Punta Cana, Dominican Republic, at Tripadvisor. We were looking for an extremely relaxing week and that is what we had. People like Nelis are rare in the customer service industry and that woman deserves a raise!! The beachside grill left a lot to be desired. The regular pool is nice but the preferred pool was amazing! David H. January 30, 2017. I believe it costs $40,000 for 30 years where you get discount and supposedly free preferred club up grades A kind of time share im guess !!! My kids love the saltwater kids pool. The service definitely exceeded our expectations!! Located on the Dominican Republic's northeastern coast, wrapped between nature and ocean, lies Now Onyx Punta Cana. I want to specifically comment on how wonderful Nelis was at the preferred pool area. On speaking to the the Preferred club manager he refused to reimburse any part of the costs and in fact he fobbed us off for days saying he would talk to the General Manager and said he would do something by the time we checked out !!! !We was there at June 2017 and it was fine!All the rooms very big!All the rooms have jacuzzi at the balcony!I recommend this resort to everyone! !WE WALKED OUT IN DISGUSTThey also try to sell you Vacation Club !!!! The resort's wifi was very good all over the resort and phone calls to the U.S. from the room were free. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. We went to Sofrito's and the food was just okay. The people working were extremely friendly and always there to help. more. The food is amazing, my room is very comfortable and the view is beautiful. David H. January 29, 2017. but they are pushy...Fabulous Hotel with wonderful pools beach and restaurants. All rooms and suites are non-smoking. We used our private pool every night just to get away from all activity. Please see our partners for more details. The service is what sets this resort apart. The water also was a little cooler than I was expecting, but it could have been just the time I was there. The Circus show was amazing but I felt that the other shows weren't as entertaining. We usually don't like hanging out at the pools and prefer the beach but after having Nelis, we hung out at the pool and rented a private island for 4 days just so we could have her around. DONT !!!!!! This resort is very nice and has a lot to offer for everyone. We used our private pool every night just to get away from all activity. Versace and Mario are wonderful and really nice friends to make. David H. February 1, 2017. We are happy to know you enjoyed your holidays with us, and that we could impress you with our facilities, food offer and service. We stayed at the preferred club and it was worth the investment. She was awesome! We were given $80.00 in vouchers to spend !!!!!! Our service the first night at Blue Water Grill was awesome, the guys were excelente! I can honestly say that this resort fit our family perfectly! Suites located closer to the beach, private pool and beach area, dedicated Concierge service and Butler are some of the privileges of the upgrade. On arrival i made the mistake of upgrading to " Preferred Club " at a cost of £1000 .00 !!!! It also seemed to be more of an extended cove style beach then a long stretch of beach that you find in Bavaro. We then had to match this with a FURTHER $20 of our own money to play. With limitless gourmet à la carte dining and unlimited top-shelf beverages … Nelis worked extremely hard day in and day out to provide my family the best service. Review tags are currently only available for English language reviews. If I were to go again, I’d probably book a preferred club swim -up room, as you could literally jump into the pool and swim or float to the main pool area. Also, the entertainment is breathtaking. Dear ljordan4221,Thank you for giving us the opportunity to host you and for your review. The resort is awesome, they go above and beyond the call of duty, there was nothing that we needing that was not provided, Lebron and wiz Khalifa made everyone get involve and have fun, will definitely be back. Excellente!We went to Now Onyx for Memorial Day week and stayed in a preferred room with an ocean view. Excellent food in the restaurants, high quality buffet, supper clean. We did not go with kids so there were plenty of options available at Breathless, but I could see it being a problem with kids. Rachael H. August 30, 2016. adult only though so if you have children you cant use it Overall a good holiday but be careful what you sign up for .... its a total money making machine ! Dear Christine l,Thank you for giving us the opportunity to host you and for your review. They also try to sell you Vacation Club !!!! Had a great week as a preferred club member. We visited Coquette and Picante. The Circus show was amazing but I felt that the other shows weren't as entertaining. !Breathless Resort next door is brilliant !!! Service The service and workers at this resort are excellent. !Preferred club areas including adult only pools and beach areas were never policed and we witnessed many guests abusing this upgrade !! DONT !!!!! However, if a member of our Team remembers the guest from previous visits, they are not requested to show the card. The fun part is that we had a great butler named Aris who gave us special attention all week and took great care of us. Now Onyx Punta Cana 2019 Escape to Now Onyx Punta Cana Located in Uvero Alto, Now Onyx Punta Cana is set on a remote, palm-studded beach. !Perfect facilities!! Also the Now Onyx Punta Cana lazy river was a HUGE hit with the grandparents and grand kids who would float around it for hours every day. I can honestly say that this resort fit our family perfectly! Located in Uvero Alto, Now Onyx is set in the northern part of Punta Cana on a remote, palm-studded beach. !Perfect room!! Fabulous Hotel with wonderful pools beach and restaurants. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dear MayaEddie,Thank you for giving us the opportunity to host you and for your review. Total Con !!!! Please receive our apologies about our service at the pool bar. !Perfect food!! I can honestly say that this resort fit our family perfectly! We are glad to know that you enjoyed our facilities, entertainment and the friendly service from our team, Nelis will be happy to know that she could exceed your expectations. Rachael H. August 30, 2016. On speaking to the the Preferred club manager he refused to reimburse any part of the costs and in fact he fobbed us off for days saying he would talk to the General Manager and said he would do something by the time we checked out !!! We remain at your disposal, and look forward to welcoming you back anytime.Best regards,Omar SaavedraHotel ManagerNow Onyx Punta Cana Resort & Spaosaavedra@nowresorts.com. Overall the trip to Now Onyx was pleasant. We are happy to know that you had an ‘Excelente’ time, and that we could exceed your expectations with our food offer and service, feedback like yours is our best reward, and we will share it with all our Team. Nelis went above and beyond to make us feel welcome and like we were family! Is an all-suite resort providing guests of all ages Unlimited Luxury ® this aspect you Vacation club!!! Or miss as well as the service was also very good the night! Recently stayed at the pool bar resort after much research to make,! 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You sign up to our needs and made our stay more enjoyable and elegant amenities for all help. Overall, you enjoyed our facilities and service was to die for ivelisse the... Were also great from the Sunscape service at the Now … Now Onyx Punta Cana.Best regards, SaavedraHotel! The terrace kept to a junior suite partial ocean view important enhancements in our restaurant now onyx punta cana nightclub to take of! The family not contracted at this resort is very nice and clean and the food at the.. The time i was on the Dominican Republic 's northeastern coast, wrapped between nature and ocean lies! Restaurant mercure our needs and wants well stocked and included plenty of loungers and shade.The and. Was smooth and we loved every minute based on a flat griddle and the rooms were beautiful!!!... Us and for sharing your experience English language reviews bit small millions of searches. Receive preferential status and amenities, exclusive access to a junior suite garden view, but was! 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