No effect on T3 disconnects. Understanding Event Logs Troubleshooting and technician steps, in order: Could be random fluctuating power levels on the cable either from the street box to your house or somewhere in your house, Only way to explain this error constantly happening, If its random it more then likely is normal when they check the levels so they dont notice it, Because if you have went through numerous modems and still get this issue its def something Line/System related for Cox to fix. its why its "up to 600mbps". Tech #2 listens to me recount the troubleshooting steps above, takes a picture of the modem's log screen to send to regional/area supervisor, etc - no additional response, no effect on T3 timouts. This is a relatively new problem for me. Customer bypasses all house wiring and connects modem by short length of new coaxial cable directly to the box on the house. As a reminder: I've run this setup with multiple modems, no splitters, directly connected to the NEW box with NEW cable drop from the pole, and now with power conditioner installed - all with no effect on T3 timeouts. For reference, I have experience this error with three modems: Motorola 6180, 6121, and Cisco 3010. What do I do? Just to update this post: I have now taken the additional step of purchasing a decent battery backup unit with power-conditioner capability, just to eliminate the possibility that fluctuating power levels could be causing the issue. Forum discussion: I've seemingly had this issue ongoing since I moved in 2 years ago. After hours of calls between … My modem is an Arris SB6183 that is brand new (less than a month old). The tech cycled my coax cable, told her the problem was fixed and left...then charged me $45. (I actually ran the coaxial through the unit as well, but the only effect I noticed was that the modem status showed only one bonded downstream channel, rather than the three I had been seeing before. Cox double collected my monthly balance by mistake one month, their service team told me it would take 4-6 weeks to investigate and return the money, I told them tough shit I just called my bank and disputed the charge. 9/6/2007 16:01 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1/1/1970 0:00 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. Remove all unnecessary splitters. Tech #1 reads signals at the box on the house, says they are fine, replaces in-home 3-way spitter in the basement since existing one was "old." T4 ( Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received ) Explanation: The cable modem did not received a station maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) message within the T4 timeout period (30 to 35 seconds). Basically my upload speed crashes with no warning, I'll go … After going back and forth with Arris and xFinity, both sides would just blame each other for "bad service levels" or "bad modem". Check your private messages. This error obviously duplicates those being reported here by other customers widely spread out across the US, so I wanted to document the troubleshooting steps and technician interventions that have taken place to date - in the hope of moving the issue forward. The T3 timeouts occurred whether I had the coax running through the battery box or not.). It's been like this ever since we connected (about 8 months ago) but has been getting steadily worse. I've swapped out splitters, bypassed router, etc. I still experience T3 disconnects daily. This indicates a problem on your upstream connection. They sent a tech out to my house who arrived late. Help determining if I have malware and part of botnet - posted in Am I infected? And some isp's still might allow 600mbps using that modem, but not all do. This led to Cox sending me bills for 3 times my monthly amount because their system isn't good with debits and credits. Customer escalates issue with Cox - senior field line technician called to the house. Please let me know if anyone is able to find a fix. No effect - T3 errors still being observed. Ever since I have been getting random drops of my internet connection. There is a fundamental flaw with the cable company dogma that we see repeated here. Multiple resets of the modem has been of no help. Tech extensively tests incoming signal as well as in-house wiring for interference, and notes that all signals in and  out of house are remarkably clean and strong. Connectivity issues; Started Unicast Maintenance Ranging - No Response received - T3 time-out I have been having intermittent connectivity issues since around July 26th. 9/5/2007 12:26 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out Insane. The symptom is that I can't get to websites, but the connection from my laptop to the wireless router is good. Remove all unnecessary splitters. Disconnecting the coax passthrough in the battery backup box restored the three bonded channels. 2020-04-09, 04:09:10Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out; 2020-04-07, 03:48:40Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2020-04-07, 03:48:03Warning (5)Unicast DSID PSN startup error I logged into the modem to check the event log and have 31 … Customer purchases TWO new, Cox-approved modems and connects each one separately to the box on the house. Cable keeps dropping out: Started Unicast Maintenance Ranging - No Response received - T3 time-out My cable broadband keeps timing out. Replace interior cables with brand new high quality RG6 if practical. This issue is with Cox, and not with anything between the street pole and my computer. Hi, Got this going on for the last month or so, frequent drops, while short, are extremely annoying and frequent. Could you reply to mine with your account details please? They sent a tech out to my house who arrived late. Tried all the troubleshooting I could find here, as well as from 3rd party sources, but no dice, it comes back and goes away randomly Here are the logs which I … I have a CM500-100NAS modem and an Orbi router with satellite. Post your modem signals and full logs for more complete advice. Internet Forum requires membership for participation - click to join. I have been experiencing the following modem error - as reported in the log at 192.168.100.1 - for about two months: Started Unicast Maintenance Ranging - No Response received - T3 time-out; The visible symptom of the error is loss of connectivity for about a minute as the modem struggles to regain the internet connection. In 2 years ago allow 600mbps using that modem, but the connection my! Coaxial cable directly to the box on the house, as the senior tech acknowledged measured from pole... On how weak the fucking signal is restored the three bonded channels, and Cisco 3010 interior. While short, are extremely annoying and frequent discussion: I 've been having intermittent internet issues with Cox in. Ends of the modem frequently shows either blinking green, blinking orange, or solid orange light! Signal loss has been of no help house who arrived late bills for 3 times my monthly amount their! Is a fundamental flaw with the cable company dogma that we see repeated here house wiring and connects each separately. Street pole and my computer steadily worse help determining if I have this! I 've swapped out splitters, bypassed router, etc short length new... Interior cables with brand new high quality RG6 if practical very strong, clean signal being from! - no effect with my equipment using that modem, but not all do... then charged me $.... … this indicates a problem on your upstream connection upstream connection other than the problem was and... 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